Support

A person reads every message. Write to data@outerscope.xyz and you will get a reply within two business days.

I lost my code

Email us from the address the code was sent to, and say which sections it opened. We will send it again, or make you a new one and switch the old one off.

A sample will not play

Work down this list. It fixes most cases.

1. Reload the page. Playback links last a few minutes, and a fresh one is made when you reload.
2. Check that your code still opens that section on the access page.
3. Try a current Chrome, Safari or Firefox, and turn off extensions that block media.
4. Check your connection. Video needs a steady one, and a slow link stalls at the start.
5. Still stuck? Email us the page address and what you saw, and we will look.

I do not have a code yet

Ask for one and tell us what you are looking for. We reply by email.